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FAQ

Have any questions?

Please select a topic to view the most frequently asked questions

Have any questions?

Please select a topic to view the most frequently asked questions

Do you have sizing information?

We have added a SIZE CHART size chart to help you determine your size when ordering from SaltyBonz.com. Because sizing and cut will vary between fabrications and styles please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email.

 

Which credit cards do you accept?

SaltyBonz.com accepts the following credit cards: Visa, Master Card, American Express, and Discover and PayPal.

I received an error when placing my order, what do I do?

First, make a note of the error code displayed to you. Then, check that the billing address entered matches exactly what your bank has on record as your address. If you still have trouble, it is possible that your bank has placed a hold on the purchase until you verify that your purchase was intentional. Contact your bank. If you have any other questions at all, please contact CUSTOMER SUPPORT and reference the error code you saw at checkout. We are happy to help!

What if an item I ordered is not available?

Salty Bonz makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Do you offer rain checks for sale items?

No.

Does Salty Bonz offer personalization of items?

No.

Do you sell online gift cards?

SaltyBonz.com does not sell gift cards at this time.

 

What are your customer service hours?

Customer Service hours are 9:00 a.m. to 4:30 p.m. EST, Monday through Thursday and 9:00 a.m. to 3:30 p.m. EST on Friday.